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Go to the shopGet answers to your questions quickly and easily!
Is there a minimum order?
No, there is no minimum. If you need to purchase a small amount, the quickest and easiest way is to order it online directly from our website. Ordering through nuuva.us is safe and secure; but if you prefer to order by phone, just give us a call at: (786) 913-0379 or fill out the form in the CONTACT US page and we will get back to you as soon as possible.
How do I place a big order?
If you want to purchase a big quantity (wholesale) of Dulce de Leche/Chocolate, please check the WHOLESALE page and then fill out the form so we can call you as soon as possible and assist you with your purchase.
If you prefer to call us directly, you can contact us at (786) 913-0379
How much do I have to purchase to be considered Wholesale?
After 400 Lbs. it is considered a Wholesale order. If you want to purchase a big quantity and need help in the process, we are more than happy to assist you. Please check the WHOLESALE page for more information.
Where can I see the Wholesale price of the product?
The price per unit will vary according to the size of the order, for that reason, if you want to buy Wholesale (more than 400 Lbs), please CONTACT US and a customer representative will be happy to provide you with that information.
How do I place a special order?
We're here to help with special orders, pallet sized orders and general questions. Please go to the CONTACT US page so we can call you as soon as possible and assist you with your purchase.
Can I place an order over the phone or is it internet only?
If you are buying a small quantity, we invite you to do it online, its quick and easy! But if you need assistance with your order, we’re more than happy to assist you over the phone. Our customer service representatives are available Monday-Friday 9:30am-4:30pm EST at (786) 913-0379
Does nuuva offer product samples?
If you place an order for a particular type of Dulce de Leche/chocolate, we can include additional samples of other types with your package upon request. Please mention the samples you'd like to our customer representative.
I have questions regarding items on the website. Can i speak with a specialist?
Yes, of course! Our representatives can be reached at (786) 913-0379 Monday through Friday from 9:30am till 4:30pm EST.
How is my order being shipped?
Delivering your order with care is our top priority. Our team will review your order and select the best shipping method to ensure the most efficient transit times and freight cost.
In warm climates we will provide optimum protection from the elements to ensure your products arrive in excellent condition.
How long does shipping usually take?
We do our best to ship out your order as soon as we receive it. Typically, your order is sent out the day we receive it Monday-Friday. If your order is received after 4PM on a business day, over the weekend or a holiday, it is shipped the next available business day.
Which are the shipping charges?
We use UPS and FedEx for our shipping services. Shipping charges are calculated based on weight, dimensions, and shipping distance.
Do you sell overseas?
Yes, we can deliver to many countries all around the world. If you plan on shipping outside of the United States, contact us and we will do our best to provide you with all the necessary information.
